the cost/efficiency of paper processes in a e-world
May 2nd, 2009 — 6:48pm
Today, I had an interesting experience. I had to mail a banking form in paper due to local banking regulations. As there is no post office on my way to my work place and none nearby I had to wait until the weekend to do so.
I started around 11:05 AM to the nearest post office. I had to travel using LRT to the post office. I reached the post office at 11:20 AM. I was in the queue until 12:00 PM and was serviced in 3 minutes. The cost of the mailing was S$0.50 while the cost of the journey was (S$0.69 + S$0.69) to and fro. The efficiency of the transaction – wait until the end of the week, wait in queue for over 40 minutes, transport cast ~3 times the cost of actual transaction 
Just to tickle our thoughts. Isn’t it time to go fully ‘e-*’ ?